Gestire un evento come le Olimpiadi Milano-Cortina significa affrontare una montagna di variabili e di elementi di incertezza. Problemi analoghi hanno gli operations manager nel gestire le sfide che ogni giorno vengono poste alle aziende. Ecco perché può essere utile privilegiare la creazione di sistemi flessibili anziché l’ottimizzazione spinta dell’efficienza, sfruttando la tecnologia e l’innovazione
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